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How to make or return an order ?

Order on our site

To place an order on our e-commerce, we invite you to follow the following steps. This process will only take a few minutes…

  • Add products to your basket and validate it

  • Create your customer account or log in by following the steps

  • Make payment via our secure payment platform

  1. Add products to your cart

    To add products to your cart, go to an item sheet and choose your quantity. You have an “Add to cart” button. Just click on it and you're done. It is also possible to add a product from the home page or the category.

  2. Create your customer account or log in by following the steps

    New customer ?

    Your order in 3 minutes

    1. Enter your e-mail address to create your account and validate your basket.
    2. Enter some personal information to ensure high quality service
    3. Validate your delivery and/or billing address
    4. Validate your carrier and our general conditions of sale

    Already customer ?

    Your order in 60 seconds

    1. Identify yourself using your email address and password.
    2. Forgot your password ? Click here
    3. Validate your delivery and/or billing address
    4. Validate your carrier and our general conditions of sale

  3. Make payment via our secure payment platform

Returning products from an order

You can use your customer account or send a form by post:

  • @

    Through your customer account

    1. In your customer account, access your order history
    2. Select the order containing the product you wish to return.
    3. Select the product(s) to return by checking the box next to their name(s). You can add an explanation, so we understand why the order is being returned.
    Once this form has been completed, click on "Make a product return", and the request is sent to our logistics department.

    Initially, the request takes the status of "Awaiting confirmation". We will check the administrative aspect and place your order under status "Waiting for the package".
    You must return the package to the following address: 123 Créa SRL - Rue du Dossay, 3 - 4020 Wandre - BELGIUM with the document to be printed and included in your package.

    As soon as the package is received by our teams, the status will change to "Package received".

  • Via signed post

    Please complete and return this form only if you wish to withdraw.

    For the attention of 123 Créa SRL - Rue du Dossay, 3 - 4020 Wandre - BELGIUM - info@123crea.eu

    I/We (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of goods (*)/for the provision of services (*) below

    : ..../..../........

    (*) Strike out the useless mention.

Then, a quality check of the goods will be carried out. A second "security" check on the actual receipt of payment and in relation to stolen credit cards will be carried out. If everything is in order and the products are received in perfect condition, the status will change to "Return complete". As soon as this status appears, a refund without penalty, with the exception of return costs, will be made within 15 days of receipt.

For more information, do not hesitate to consult our general conditions of sale or contact us.


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